Meet the team – Jody Kershaw, Director of Client Relations

The celebration continues! Women’s History Month is in full swing and we’re excited to introduce you to another incredible woman on the Novva team. Keep reading to learn more about our Director of Client Relations, Jody Kershaw.

What does a typical day look like for you?

My day-to-day consists of the delivery of services by the account team to the client. I act as the primary point of contact for the business’ clients and stakeholders, so I organize and answer a lot of back-and-forth communication through various channels. I conduct business reviews, so my time is spent on data management to share the health of the business with clients. I consider myself fortunate that each day, I get to build robust relationships with talented people. 

What is your favorite part of being on the Novva team?

The people, 100%. The opportunity to work with many talented people challenges my growth mindset to be better and do better each day. It’s a luxury that I know not everyone is afforded, so I’m grateful for the opportunity to spend my days around such an incredible team.

If you could trade roles with someone else at Novva for the day, who would it be and why?

I would trade places with the CFO. I am interested in learning how to strategically plan and shape the business’ future through the financial lens. 

What trend in the industry are you most excited about?

I think there are a lot of interesting things happening in the industry, such as the large-scale use of AI and hyperscale data centers becoming the norm. I’m most excited about the efforts being made toward environmental stewardship, such as direct-to-chip (DTC) cooling systems to reduce overall power consumption and water usage. We live in such an amazing time where we have access to many comforts, so it becomes a balancing act to drive innovation while protecting the environment. 

Outside of work, what’s something you’re passionate about?

I’m passionate about the environment and getting outdoors. I’m a big believer in exploring and enjoying what’s around you while also protecting our habitat. There’s a responsibility that comes with it, and that’s leaving what you found in a better place than when you first found it. Doing this will lead you to be more welcome everywhere you go.

What would you be doing if you weren’t working in the data center/tech/telecom industry?

I would have my JOTIO (The Joy of Talking It Out) business in place, which would be a support channel for anyone to contact when they need someone to talk to. 

What is something that you think would surprise people to hear about you?

People are actually quite surprised to hear that I read a lot of fantasy and sci-fi books when I was young. I have played Dungeons and Dragons well into my adult years (I’m not any good at it).

What is the one thing you would bring with you to a desert island?

A fully functioning petrol-filled-comes-with-a pilot plane.

What is the best piece of advice you’ve ever been given?

My mom used to say to me, “Don’t borrow trouble.” She taught me that you leave those things aside that you have no control over. You deal with what comes and act on what you can control. It became a recipe for frequent peace in my life.